Order before 10/Dec to ensure you will receive the items before Christmas!

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Potential delays may occur due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

Free shipping for U.S.-based orders over $49   We offer USPS first class or priority class to any U.S.-based shipping address.  Delivery may take 3-5 days. 

Free shipping to Canada and the United Kingdom on orders over $150. They will ship with USPS Priority Mail or USPS First Class (shipping estimate varies).  Because of the weight restraints,  some kits s are excluded from this offer: Play Houses, Play Clips, Fort Kits, and Wooden Rainbows. 

Australia and New Zealand, we are pleased to offer the following discounted UPS rates to our customers in Australia and New Zealand: $150+ orders with only silk items ship for $25, $200+ orders with both silk and wooden toys ship for $25.

International & AE, AP, or AA shipping

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Avery&Ruth is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at help@averyandruth.com with your name and order number, and we will look into it for you.

Please also note that some items may be delivered from Amazon warehouse.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Original shipping costs (and duties, if applicable) are non-refundable, with the exception of defective products or the item was sent to you in error. Customers are responsible for paying to ship for returns unless you are returning a defective item or an item that was sent to you in error.

To start a return, you can contact us at help@averyandruth.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We ship with USPS and sometimes their shipping gets delayed, especially at busy times like winter holidays. First, check your tracking code, which gets automatically sent to you when we ship your box. If this is your first box and it hasn't been 14 days, we may not have shipped out your box yet (your first box gets shipped within 14 days of signing up).

If the tracking code says "delivered," check with family members, your building manager if you live in an apartment, and neighbours who may have picked it up for you. If no one has your box, then contact the post office and ask. It may have gotten misplaced in a storage room. If they can't find it, then you can put in a claim to locate your box. Finding a box can take some time. If, after a few weeks, they still can't find your box, get in touch with us about the issue and we can help take steps to resolve it.

If the tracking code does not say "delivered." Wait two weeks. Occasionally the box is just late. If it still hasn't arrived after two weeks, get in touch with us and we can help resolve the issue.

Purchases of our monthly subscription box are nonrefundable.
Any cancellations after the renewal date are not automatically refunded. We have a 3-day grace period after the renewal date.

After this date, cancellations are for the following box. Cancellations of an annual subscription will not cancel any remaining boxes you have on your subscription. If you need a refund on your subscription, get in touch with us as soon as possible at help@averyandruth.com.

Any returns sent to us will not be eligible for a refund. Refunds are on a case by case basis. Refunds on boxes that have already been sent will be minus the cost of shipping and the processing fee.

If you have received a damaged product in your box, or if your box is missing a product, please email us within two (2) weeks of delivery, and we will assist you with getting the item replaced.

If your Avery&Ruth box is missing an item, notify us via email within two (2) weeks of receiving your tracking information. If Avery&Ruth is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of Earthlove.

You can cancel your membership at any time by logging into your account and selecting "cancel." You may also cancel by emailing us at help@averyandruth.com. Subscribers are billed at the time of purchase, and then on the 1st day of each shipping month — so the subscription can be canceled anytime before that date to avoid receiving the current Earthlove box. Annual subscribers can pause, modify, or cancel their subscriptions anytime before their 12-month cycle renews. Annual subscription cancellation requests are made effective at end of the annual term and there are no refunds on remaining boxes in your subscription.

 If you do not cancel your subscription before the next renewal date, your card will automatically be charged again to receive the next box.

Avery&Ruth s for babies and toddlers. Some kids at 7+ only enjoy open-ended play! Young children can enjoy various games and experiments alongside an adult. Kids and tweens can explore their curiosity and take on an exciting role in creating new games and pretend play. We’ve heard from many families with teens who use Avery&Ruth independently, although it depends on their level of ambition.

Mindfulness and Sensory Play have been shown to have positive outcomes for families of children with autism, SPD, and delayed learning by:

--Decreasing challenging behaviors in children by modeling coping strategies and building acceptance of each moment.

--Increasing physiological and psychological well-being in parents through stress reduction.Improving relationships by changing the ways we respond to difficult situations.

The activities are designed to benefit the growth that can work for both kids of normal development or with special needs. Our educators are have combined experiences in psychotherapy, occupational therapy, and teaching experiences for kids with delayed learning and autism.

Yes. The activities are designed to benefit the growth that can work for both kids of normal development or with special needs.

Our educators are have combined experiences in psychotherapy, occupational therapy, and teaching experiences for kids with delayed learning and autism.

Practicing motor abilities from a young age helps foster children’s intellect. The coordinated efforts of the brain and muscles have direct impacts on how well children acquire and demonstrate knowledge.

Engaging children in hands-on activities involving play-dough, painting, sponges, and scooping objects goes a long way in stimulating neural development.

Mindfulness activities are an effective way to help students self-regulate and process their rich emotional experiences. Furthermore, when students become more mindful, it opens the path towards improved executive function skills that have proven to be instrumental in helping children succeed in life.

Executive function skills represent a variety of skills needed to overcome obstacles and make good choices.

They include the ability to focus attention when needed and for as long as it is needed to complete the task, learning from mistakes, coordinating activities, planning for the future, managing emotions, and behavior. Our children need these skills to navigate the increasingly complex situations life will throw their way.

These concepts are the very backbone of the Montessori Method. Like STEM, Montessori is more than just raw materials and factual knowledge. It is a process and method of teaching and learning that empowers all children the tools with which to learn, while placing the responsibility and ownership of learning on the student.

STEM, like Montessori, is about doing. It’s about building and creating – using scientific-backed approaches and thought processes to solve real-world problems in a project-based, experiential learning environment.

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